Returns, cancellations & refunds

You can cancel before dispatch by messaging our team with your name, phone number, and order details.

If a bottle arrives damaged, unsealed, or different from what you ordered, send photos and your order details so we can arrange a replacement or refund.

For hygiene reasons, opened fragrance cannot be resold. Unopened bottles in their sealed carton are handled case by case by our team.

Where a refund is agreed, our team returns it using the payment method arranged for the order.