FAQs
Questions, answered.
The questions we are asked most often. If yours is not here, message us on WhatsApp.
How much does a bottle cost?
Regular bottles are AED 200 each for one, AED 180 each for two, and AED 160 each for three or more. Limited-edition bottles are AED 250 each for one, AED 220 each for two, and AED 200 each for three or more. The quantity level counts every bottle in the same order, mixed fragrances included; each bottle keeps its own regular or limited-edition price. Orders of 5 or more bottles receive an extra 10% off after quantity pricing. Delivery is free on orders of AED 300 and above (after discounts) and AED 15 below that. Orders of 5 or more perfumes receive an extra 10% off the whole order, applied after the quantity prices.
What size are the bottles?
Every Royal Grasse and Misk Avenue fragrance on this website is offered as one 80ml bottle.
How does ordering work?
Add your fragrances to the cart, enter the required details, prepare the full message, then send it to our Dubai team on WhatsApp. The team confirms availability, delivery, and payment before dispatch.
Do I pay on the website?
No payment is taken on this website. Prepare your order, then send it to our Dubai team on WhatsApp so they can confirm availability, delivery and payment before dispatch.
Do you deliver in the UAE?
Yes. Home delivery is free across the UAE on orders of AED 300 and above, with a AED 15 fee below that, and orders arrive within 2–5 working days after we confirm them on WhatsApp.
Is delivery free?
Home delivery is free across all seven emirates on orders of AED 300 and above (after discounts). Orders below AED 300 carry a AED 15 delivery fee. Orders are delivered within 2–5 working days after we confirm your order on WhatsApp.
Can I cancel, return, or request a refund?
Customer support reviews cancellation, return, and refund requests case by case on WhatsApp. For a damaged, unsealed, or incorrect item, send photos and your order details so the team can review it with you.
Can I check my order status?
Yes. Message us on WhatsApp with your name, phone number, and order details, and our team will update you.
Can I order for gifting or wholesale?
Yes. Share the occasion or business details and expected quantity on WhatsApp so our team can advise on availability, presentation, and delivery. Quantity pricing applies to gifting and wholesale orders in exactly the same way.
How do quantity discounts work?
The quantity level is based on the total number of bottles in one order, mixed fragrances included. Each bottle then keeps its own regular or limited-edition rate, and the adjusted unit price is shown in your cart before you send the order. Orders of 5 or more perfumes receive an extra 10% off the whole order, applied after the quantity prices.
When and how do I pay?
After you send the order on WhatsApp, our team confirms availability, delivery timing, and your choice of cash or bank transfer. No payment is taken on this website.
Where are your branches?
Royal Grasse is available at Deira City Center, Al Ghurair Centre, and Dubai Outlet Mall in Dubai.
What are your store hours?
Our branches are open daily during mall operating hours. For a specific time, message us on WhatsApp before visiting.
Still have a question?
Ask on WhatsApp